Exchange Policy

Digital Products Only

All products available on our website are digital products delivered electronically. No physical shipping is required. Due to the instant accessibility of digital items, exchanges are handled differently from physical product exchanges.

Eligibility for Exchange

An exchange may be approved under the following circumstances:

• You received an incorrect digital product.
• The access details provided were incomplete or incorrect.
• The delivered product cannot be accessed or used, and our support team is unable to resolve the issue after troubleshooting.

Non-Eligible Exchange Requests

Exchange requests may be declined in the following situations:

How to Request an Exchange

To request an exchange, please contact our support team at contact@keysdays.com. Include the following details in your request:

• Your full name
• Order number
• Email address used during purchase
• A brief description of the issue

Processing Time

If your exchange request is approved, a replacement digital product will be delivered to your email address. Most approved exchanges are processed within one business day.

Access Revocation

For security and proper usage control, any previously issued access credentials may be deactivated once an exchange has been approved and a replacement product has been issued.

Limitations

Exchanges are provided only for the same product originally purchased. We do not offer exchanges for different products, upgrades, or alternative versions.

Contact Us

If you have any questions regarding our Exchange Policy, please contact us at:

Email: contact@keysdays.com
Address: 24–26, Arcadia Avenue, Fin0000, London, United Kingdom, N3 2JU