Digital Products Only

All products available on KeysDays are digital products delivered electronically. No physical shipping is required. Due to the instant delivery and accessibility of digital items, exchanges are handled differently from physical product exchanges.

Eligibility for Exchange

An exchange may be approved under the following circumstances:

• You received an incorrect digital product.
• The license key or activation code provided is invalid due to an error on our part.
• The access details provided were incomplete or incorrect.
• The delivered product cannot be accessed or activated, and our support team is unable to resolve the issue after troubleshooting.

Non-Eligible Exchange Requests

Exchange requests may be declined in the following situations:

• An incorrect email address was entered during checkout.
• The digital product has already been successfully activated or used.
• The issue is related to device compatibility, operating system requirements, regional restrictions, or technical limitations on the customer’s side.
• The customer purchased the wrong product, edition, platform, or license type.

How to Request an Exchange

To request an exchange, please contact our support team at:

Email: contact@keysdays.com

Please include the following information:

• Your full name
• Order number
• Email address used during purchase
• A brief description of the issue
• Screenshots or error messages (if applicable)

Our support team will review your request and respond within 24–48 business hours.

Processing Time

If your exchange request is approved, a replacement license key or digital product will be delivered to your email address. Most approved exchanges are processed within one business day, although some cases may require additional verification.

Access Revocation

For security purposes, any previously issued license key, activation code, or digital access that is found to be invalid or replaced may be revoked or deactivated once a replacement has been issued, where technically possible.

Limitations

Exchanges are provided only for the same product originally purchased. We do not offer exchanges for different products, upgrades, alternative editions, or products of equal or lesser value unless required by applicable law or approved at our sole discretion.

Contact Us

If you have any questions regarding this Exchange Policy, please contact us at:

KeysDays

325 NW 12th Ave
Miami, FL 33125
United States

Email: contact@keysdays.com